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Client FAQ's

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Host Team and Volunteers:


  • How to choose the RIGHT people for the Host Team?
  • Are weekly Host Team meetings that important? 
  • How do I replace a Host Team member who is not performing? 
  • Is there a Host Team Meeting Agenda? 
  • Why should I use the paper timelines? 
  • What do I do if I don’t have a full Host Team? 
  • What is the Champion Academy? 
  • Does each Host Team member really need to fundraise? 

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How do I make my event sucessful?


  • Why are we doing this event?
  • How can I effectively use my volunteers?
  • How much money should I raise as a Host Team member?
  • Inspect what you expect, what?
  • How do I share the message of this event?
  • How do I communicate with my community about this event?

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Understanding my Proof Sets:


  • What is a proof set?
  • How do I make changes to my proof set?
  • How do I use my proof set?
  • How long does the editing process take?
  • What goes in my Kick Off packet?
  • Who prints the pages from my proof set?

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 Fundraising Platform and Online Giving:


Domestic

  • How do I login?
  • How do I enter offline donations?
  • How do I edit an offline donation I've already entered?
  • How do people register as a fundraiser?
  • How do our donors get receipts for their donations?
  • How do I pull donation reports?
  • What do I do if a donation went to the wrong fundraiser’s account?
  • What do I do if a donor was double-charged or needs a refund?
  • How do I keep my corporate sponsorship donations separate from other donations?
  • Can I send a message to my registered fundraisers?
  • Does the fundraising platform take a portion of our donations received?
  • How long will the website be active?

International

  • How do I login?
  • How do I enter offline donations?
  • How do I edit an offline donation I’ve already entered?
  • How do people register as a fundraiser?
  • How do I pull donation reports?
  • What do I do if a donation went to the wrong fundraiser’s account?
  • What do I do if a donor was double-charged or needs a refund?
  • Can I send a message to my registered fundraisers?
  • How do our donors get receipts for their donations?
  • Does the fundraising platform take a portion of our donations received?
  • How do I keep my corporate sponsorship donations separate from other donations?
  • How long will the website be active?

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Corporate Sponsors:


  • Building your Corporate Partner Packet
  • Does my organization pay for corporate sponsors’ benefits?
  • How do I get impressions?
  • What to do when they say no to a monetary donation?
  • How do I pick a Corporate Sponsor Team?
  • Where do I start?
  • Why do I need a Corporate Sponsor packet and what do I do with it?
  • Sample scripts for calling
  • Contacting corporate sponsors
  • How do I find time in my day to do this?
  • How do I keep my corporate sponsorship donations separate from other donations?
  • What is the secret to success?
  • How do I build a long-term sponsor relationship?
  • How to thank sponsors
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Kick Offs: 


  • Why is a Kick Off necessary?
  • What food do we serve?
  • How do I set up/decorate?
  • Should we have money raised before Kick Off?
  • Why do I need a calling committee?
  • What is the Purpose & Strategy of Phone Call Campaign?
  • How can I coach my calling committee in making strong phone calls?
  • How do we effectively tell our story to our participants?
  • How do we effectively connect our participants’ hearts to our cause?
  • What is a cardboard testimony?
  • What is the benefit to having door prizes?
  • How do I drive attendance for Kick Off?
  • Who attends Kick Off?
  • Do we need a RSVP?
  • How do I select a venue?
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Creating Event Excitement:


  • Why do I need to do a student Kick Off? 
  • What is the purpose of subsequent pep rallies?
  • Should the parents attend?
  • Can I combine Chapel/General Assembly with a Pep Rally?
  • What does a Pep Rally schedule look like?
  • How do I set up my Pep Rally?
  • Who is in charge of organizing a Pep Rally for my event?
  • Do I really need incentives?
  • How much do good incentives cost?
  • How do I determine the best incentives for my organization?
  • What are the vacation incentives all about?
  • Should I really use a cruise incentive?
  • What type of cost effective incentives are available?
  • Should our incentives have a cut off date?
  • Are the incentives cumulative?
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How to Promote Your Fundraising Event:


  • How to get the word out about your event
  • Affordable ways to promote you event
  • Using press promotions
  • Social Media
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How to inspire my Board and Staff:


  • My board or staff is not passionate about this event, what do I do?
  • How do I overcome Nay-Sayers?
  • What if no one in leadership is raising money?
  • What is a teacher Kick Off?
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I'm Stuck, What do I do:


  • My host team isn't active, can you help me?
  • My board or staff is not passionate about this event, what do it do?
  • How do I overcome Nay-Sayers?
  • How can we motivate with incentives and competitions?
  • Should I be creating high energy in my event?
  • How do I know who is participating?
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Understanding my Invoice:


  • How/when does our fundraising platform disburse funds?
  • Why do you ACH payments?
  • How will I know when an ACH is about to happen?
  • What are merchant fees?
  • What are international merchant fees?
  • How will I receive the funds raised online?
  • What is the fee schedule for Champion?
  • Why do I have to raise $20,000. two weeks prior to our Feed The Need event day? 

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Competition


  • Why should I run classroom competitions?
  • How often should we run competitions?
  • Who Runs classrooms competitions?
  • What are cost effective prizes for competitions?
  • How can I get high involvement in my competitions?
  • Competition Ideas
  • How do I get my teachers involved in our competitions?
  • How do I choose the right competitions for my organization?
  • What is the best way to recognize my hightest fundraisers and competition winners?
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What to do now that my event is over?


  • How do I thank my volunteers, donors and corporate sponsors?
  • How do I get donation receipts?

  • When do donations stop flowing in?
  • What is a post event Host Team meeting?
  • What is a debrief?

  • What is a Final Affidavit?

  • How do I purchase the trip incentives?
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