<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=171488543266181&amp;ev=PageView&amp;noscript=1">

Fundraising Platform

HOW TO FIND INFORMATION ON THIS PAGE
Open the search box by pressing Ctrl+F on your keyboard and typing in a keyword or phrase you are searching for.

Domestic
How do I login?
Go to www.mobilecause.com and click on Login. Enter the administrative login credentials you have received from Champion. If you do not have these, you may request them from support@champevents.com

How do I enter offline donations?
  • After logging in to the administrative side of your fundraising platform, click on your event keyword under Active Keywords.
Dashboard 1.png
  • Click on Enter Offline Donation
Dashboard 2.png
  • Enter all relevant information into the fields. In order to select the fundraiser who should receive credit for the donation, use the drop down box under Fundraiser. Once you have entered all information you have, click Enter Donation to save the donation.
 Dashboard 3.png

How do I edit an offline donation I’ve already entered?
If you need to change or remove an offline donation that you have already entered, go back to the Enter Offline Donation page. Scroll down on this page until you find the donation in question. There is no way to make changes to a donation you have already saved, so you will want to first delete the old donation by clicking on the red trash can icon next to the donation. Once the old donation has been deleted, just reenter the donation with the correct information.
 Dashboard 4.png

How do people register as a fundraiser?
Once your website is live, you will be given a customized URL as well as a Keyword for your fundraising event. People have the option of typing the URL into their browsers, or just texting the Keyword to the number 71777. Either of these routes will get them to the same place – your fundraising website’s home page.
From this home page, people just need to click on Become a Fundraiser. This will bring them to a new page where they can fill out their information. After entering their information and submitting it by clicking on Become a Fundraiser, they will receive both a text message and an email with a link to complete their registration. They may click on either one of these links, which will bring them back to the fundraising platform and ask them to create a password. They can then personalize their page by uploading a picture of themselves or their family, customizing the message on their page, and changing their personal fundraising goal.
In order to share their page and begin receiving donations, fundraisers must first find their personal Keyword and URL. Each fundraiser is assigned their own Keyword and URL, and these are different than the organization’s. They can find their own website information by clicking on Share from their personal page.
The Share page will show a fundraiser’s personal Keyword and URL, and it will also offer different options to share their page with friends and family, such as posting their page to Facebook or Twitter. We recommend your fundraisers mainly communicate with their potential donors via texting and emailing, as this is a more personal ask. They can provide their personal URL and/or their Keyword to their donors in the texts/emails they write.

How do our donors get receipts for their donations?
Whenever someone makes a donation online, a receipt for that donation will automatically be emailed to them.
Offline donations do not generate receipts. If you would like, you may make a request to support@champevents.com. Our production team has the ability to create a word document with personalized letters to each offline donor that will serve as their receipt. We can create and email this to you only after your event is finished and all donations have been entered. Once these letters are generated and emailed to you, you can print them out and distribute them to your donors.

How do I pull donation reports?
Your donations received online and your donations received as cash or checks will need to be generated as two separate reports. These reports are both created in the same way.
Dashboard 5.png
  • In the administrative side of your fundraising website, click Reports at the top of the screen, then Search Transactions.
  • If you are looking for your online donations, check the box that says Credit Card under Transaction Type. Under Billing Status, check the box that says Collected. If you want a report of cash and check donations that have been entered into the website by you and your team, check the box that says Offline under Transaction Type.
  • Under Date Information, select a date range that makes the most sense for you and your event. The system offers several auto-ranges for you to select from, or you could create your own by choosing your own Start Date and End Date.
    Dashboard 6.png
  • Once you have made your selections in these areas, scroll to the bottom of the page and click Search.
  • The system will give you a brief summary of the report (total amount of donations, number of transactions). In order to have an editable, searchable version of this report, click on Export.
 Dashboard 7.png
  • This will give you a box where you can select what information you want to see on your generated report. Make sure you have all information you want in the right-hand side under “Selected Column Fields.” You can move available fields to this box by finding them on the left, selecting them, then clicking on the arrow to move them over. Once you have the fields you need listed, click on Download. This will automatically begin downloading an Excel spreadsheet with all of the information requested.
 Dashboard 8.jpg

What do I do if a donation went to the wrong fundraiser’s account?
If you have a donation that went under the wrong fundraiser’s name, send an email to support@champevents.com and include the donor name, donation amount and date, and the name of the fundraiser who should receive credit for the donation. We will do the behind the scenes work to get the donation moved, and will let you know as soon as it has been completed.

What do I do if a donor was double-charged or needs a refund?
Send an email to support@champevents.com and include the donor name, donation amount and date. We will take care of your request and let you know as soon as it has been completed.

How do I keep my corporate sponsorship donations separate from other donations?
If you would like to keep your corporate sponsorship donations separate from other donations so that you can easily view them, we recommend creating a line specifically for corporate sponsors. This can be done by setting up a corporate sponsor line as if it were a separate fundraiser. You will need to have an email address that you have access to and that is not already in use by you or another fundraiser in the program. Once you have this email, go to your organization’s main fundraising page and click on “Become a Fundraiser.” Follow the steps to sign up, using “Corporate Sponsors” as the fundraiser name. After completing the steps, make sure to click on the link that will be sent to the email address you entered in order to complete the registration and create a password for this account.
Once you have completed the sign up and registration process, you will have “Corporate Sponsors” included in your list of fundraisers. This name will also be listed as an option of where to assign funds when you are entering offline donations. By selecting “Corporate Sponsors” as your Fundraiser when you enter cash or check donations from corporate sponsors, you will ensure that all of these donations are together and categorized as being corporate sponsorship funds.

Can I send a message to my registered fundraisers?
Your fundraising platform provides us with the ability to send a text message to everyone who has signed up to fundraise with you. If you would like to take advantage of this, send an email to support@champevents.com with the message you would like sent and the date and time you would like it to go out. These messages may be no longer than 134 characters.

Does the fundraising platform take a portion of our donations received?
When you receive payment from a donor, there is a merchant fee. This merchant fee is not included in your payments to Champion. Currently this fee is 3.5% and is deducted from the payment you receive from your fundraising platform.

How long will the website be active?
Once no more donations are coming in, your fundraising website will go dormant. It will remain in a dormant state until the next time you have a fundraising event with Champion, at which point we will renovate the site to use for your new event.

International
How do I login?
You will receive an email saying your admin account has been created. This email will provide you with a link to create a password and login to the system. After accessing the program this initial time, you can sign in again by going to https://championevents.donordrive.com/admin and entering your credentials.

 How do I enter offline donations?
When you receive cash or check donations that are notated as going toward a specific fundraising participant, the first thing you want to do is check to see if the participant hasn’t already entered the donation in as a Pledge.
  •  Click on Participants, then scroll through the list to find the fundraising participant in question.
 Dashboard 9.jpg
  • Click on the participant’s name, then click on Donations.
 Dashboard 10.jpg
  • This will take you to a page showing their total donations received and any money sitting under Pledges. If there is an amount pledged, click on Pledges. If the donation you’re looking for is there, just click it and then click approve.
 Dashboard 11.jpg
If you do not see the donation under pledges, you will need to enter it yourself.
  •  On the Participant’s Donation page, click Add Donation.
    Dashboard 12.jpg
  • Use the search tool on the next page to see if the Constituent (donor) is already in the system. If they are, select them. If they are not, click Add Constituent and enter their information.
    Dashboard 13.jpg
  • After selecting your Constituent, verify that you event and participant name are correct, then click Next.
    Dashboard 14.jpg
  • Fill out donation amount and all relevant details. When finished, click Complete Donation on the bottom of the page.
 Dashboard 15.jpg

How do I edit an offline donation I’ve already entered?
Locate the donation in question under the Transaction page (you can also use the Advanced Search tool to locate a specific transaction). Clicking on the transaction will give you a box with the option to Edit or Delete the donation.
Dashboard 16.jpg

How do people register as a fundraiser?
You will receive a unique URL for your fundraising event’s webpage. Participants will start by going to this page.
  • Click on the Register Now button
  • Upload a personal photo
  • Personalize the provided message
  • Save changes
At this point, a participant will have now created their own unique page under your fundraising event page. They should now begin sharing their page with friends and family to spread the word and begin asking for donations.
  • Click on Compose a Message
  • Import contacts under recipient*
  • Send message to friends and family
*If you’re using Outlook or another email server not listed, simply export your addresses to Excel CSV File (First Name, Last Name, Email Address) making sure there are no blank spaces. Save file. From the Send Donor Invitation screen, import that file into contacts.

How do I pull donation reports?
There are two different types of reports you may want to generate. The first is a Participants report, which shows you a list of all registered participants and a look at their fundraising efforts so far. The second is a Donations report, which shows all donations you have received so far and information about who made them. These two reports are generated in the same way.
  • Click Reports at the top of the screen
    Dashboard 17.jpg
  • Under Custom Exports, you will see an option for your Participants report or Donations report. Click on the type of report you want to create.
    Dashboard 18.jpg
  • Click on Profiles, then the name of your organization, then Request a Download
    Dashboard 189.jpg
  • Your report will download as an Excel spreadsheet

What do I do if a donation went to the wrong fundraiser’s account?
Locate the donation in question under the Transaction page (you can also use the Advanced Search tool to locate a specific transaction). Click on the transaction and then click Move. You can then chose the name of the fundraiser whose page the donation should be moved to.

What do I do if a donor was double-charged or needs a refund?
Locate the donation in question under the Transaction page (you can also use the Advanced Search tool to locate a specific transaction). Clicking on the transaction will give you a box with the option to Delete the donation.  Once the donation is deleted, the money  will go back into the donor’s bank account typically within 3-4 days.  This will vary depending on donor’s bank.

Can I send a message to my registered fundraisers?
We are able to send an email message to all of your fundraisers who have signed up at once. If you would like to take advantage of this, please send an email to support@champevents.com with the message you would like to send and when you would like it to go out.

How do our donors get receipts for their donations?
Whenever a donation is entered along with the donor’s email address, a PDF receipt is automatically emailed to them.
Anytime an offline donation is entered or a pledge is approved, make sure to print off the donor’s receipt and file it. This way, you have them to distribute. Many offline donations do not come with an email address, so there is no other way for these donors to receive their receipts.

Does the fundraising platform take a portion of our donations received?
Anytime a business, nonprofit or a person accepts a credit/debit card payment they are charged merchant fees. Similarly, when you receive payment from a donor, there is a merchant fee. This merchant fee is not included in your payments to Champion. Currently this rate changes from time to time. Please refer to your individual agreement with your third-party provider. 

How do I keep my corporate sponsorship donations separate from other donations?
  1. Identify if this donation was brought in by or should be assigned to a specific fundraiser. If so, move on to step two. If not, skip to step 4.
  2. Click on Participants. Search for the name of the fundraiser who should get the credit for this donation. Once you find them, click on their name, then click on Donations.
  3. Click on Pledges. Look to see if the donation is question is listed on the fundraiser’s Pledges page. If so, click on the pledge and confirm it to finalize the donation and have it automatically moved to your total donations. If it is not listed, move on to step 4.
  4. Click on Transactions from your home page, then click on Add Donation on the top right hand corner.
  5. The Constituent is the name of your donor. Start by searching their name on this page to see if they are already in the system. If they are, select them and move on to the next step. If they are not, enter them into the system by clicking on Add Constituent in the top right hand corner.
  6. Choose your donation type: Event/Campaign if the donation should just go under your general event page or Participant/Personal Campaign if the donation should be attributed to a specific fundraiser. Click next.
  7. Enter in the donation amount, how it is being paid, etc. Once you have filled out this page, click Complete Donation on the bottom right hand corner of the page.

How long will the website be active?
We typically shut down access to your fundraising website 60 days post event.

 

Return to FAQ's